Among the areas of humanity and commerce and my own individual issues that I find most interesting — similar in intensity to how I regard clear water when I swim — is customer service: absence of it, or, worse, abuse of resources when it is very, very badly done.
An ongoing discussion by nearly everyone who involves in the art of screenwriting and relies on technology eventually to engage the process beyond a pen and a legal pad o’ paper and the writing of a check to a typist to work it all out for you otherwise (I read once that William Shatner used that method for a while, and, perhaps, still does), the ongoing discussion is whether to use Final Draft or Movie Magic Screenwriter software/s (both provide versions for specializations).
But, about customer service, a company either gets that it is crucial to product development and survival afterward, or, it doesn’t. Read: “Dear Final Draft: GOODBYE” from Craig Mazin of The Artful Writer.
Program bugs are creepy but customer service bugs are downright foul. My vote remains out as to which program I prefer — not intending the ruination of either here and I make no statement to suggest an endorsement or criticism about the author of the linked content — but as to customer service, my advice as a consumer to people in commerce: do it well and provide it readily or wither on the vine. Because, worse, before the wither, the fruit is bitter.
— from celtx.com, an open source screenwriting program